We’re Here to Help
Questions about a shipment, a quote request, or a partnership inquiry — reach out to our freight logistics contact team and we’ll respond promptly.
Freight Logistics Contact Form
Contact Details
1450 Brickell Avenue, Suite 2100 Miami, FL 33131, United States
Mon–Fri, 8:00 AM – 6:00 PM EST
24/7 support line for active shipments
support@mbomedigital.com
+1 (305) 555-0148
Whether you’re a new business exploring freight options or an existing client with a shipment in transit, our freight logistics contact team is set up to give you a real answer, not an automated queue. We handle inquiries ranging from first-time quote requests to urgent customs questions on active shipments.
For fastest response on an active shipment, include your Tracking ID when you reach out — our freight logistics contact team can pull up your shipment details immediately rather than asking you to search for them separately. You can also track your shipment directly before reaching out, in case your question is already answered there.For general questions about international shipping regulations, resources like the U.S. International Trade Administration can also be a helpful reference.
What to Expect When You Reach Out
Response Time
We aim to respond to all inquiries within one business day. Shipment-related questions from existing clients are typically prioritized and answered faster.
Quote Requests
For a formal freight quote, our Request a Quote page collects the details we need upfront, which usually gets you a faster, more accurate answer than a general message.
Existing Shipments
If you already have a shipment with us, include your Tracking ID in your message so our team can pull up full context immediately rather than asking follow-up questions first.
Common Reasons People Reach Out
Most messages we receive fall into a few categories: businesses exploring freight options for the first time, existing clients checking on a shipment already in transit, and partners inquiring about working with us on ongoing volume. Whichever applies to you, there’s no need to categorize your message yourself — just describe what you need, and we’ll route it to the right person on our team.
We also regularly hear from people comparing logistics providers before committing to one. If that’s you, feel free to ask direct questions about our coverage, pricing structure, or how our tracking system works — we’d rather answer those upfront than have you find out the hard way after booking.
Other Ways to Reach Us
While our contact form is the fastest way to reach our team, you’re also welcome to email us directly using the address listed above, or call during our standard operational hours if your question needs a quicker back-and-forth than email allows. For urgent matters involving a shipment currently in transit — particularly anything flagged as an Exception Hold — calling directly will typically get you an answer faster than waiting on an email reply.
If you’re reaching out on behalf of a company rather than as an individual shipper, it helps to include your company name and any existing account or booking reference in your first message. This lets our team pull up relevant history right away instead of starting from scratch, which is especially useful if you’re a returning client with an established shipping pattern we already understand.
We review every message that comes through this page personally — there’s no automated triage system deciding what gets a response and what doesn’t. If something about your situation doesn’t fit neatly into a form field, just explain it in the message box and we’ll figure out the right next step together.